Delivery Policy
Effective Date: April 2, 2025
Last Updated: April 2, 2025
At GLOWLUIS, we are committed to delivering your orders quickly, securely, and reliably. This Delivery Policy outlines our shipping methods, timelines, fees, and related procedures for customers shopping at https://glowluis.com.
1. Shipping Destinations
We proudly ship to most countries worldwide. Delivery services may vary depending on your location, but we always aim to use the most reliable carriers.
2. Shipping Methods & Timeframes
We offer the following shipping options:
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Standard Shipping (7–15 business days)
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Express Shipping (3–7 business days)
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Local Delivery (where available)
Note: Shipping times are estimated and may vary due to customs, weather, or carrier delays.
3. Order Processing Time
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All orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or holidays will be processed on the next working day.
4. Shipping Fees
Shipping fees are calculated at checkout based on your location, delivery method, and the total weight of your order. We occasionally offer free shipping promotions—stay tuned on our homepage or via email.
5. Tracking Your Order
Once your order is shipped, a tracking number will be sent to your email. You can track your shipment status through our website or the courier’s tracking portal.
6. Customs, Duties & Taxes
International orders may be subject to customs duties or import taxes depending on your country’s regulations. These fees are not included in our prices and are the responsibility of the recipient.
7. Delivery Issues
If your package is:
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Lost in transit – Contact us immediately and we will initiate an investigation.
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Delayed – We will help track it and contact the courier for updates.
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Damaged upon arrival – Send us photos and we’ll work on a solution right away.
8. Address Accuracy
Please ensure that your shipping address is correct before placing your order. GLOWLUIS is not responsible for packages lost due to incorrect or incomplete addresses.