Refund and Return Policy
Effective Date: January 3, 2025
At Worldluis, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we offer a hassle-free return and refund process. Please review our policies below for more details.
1. Return Eligibility
To qualify for a return, the following conditions must be met:
- Items must be returned within 30 days of the purchase date.
- Products must be unused, in their original packaging, and in resellable condition.
- Proof of purchase (order receipt or order number) is required for all returns and exchanges.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
- Fishing gear that has been used or damaged.
- Customized or special order items.
- Gift cards.
- Clearance or final sale items.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@worldluis.com or (740) 335-7704 to notify us of your intent to return an item. Provide your order number and a brief reason for the return.
- Return Authorization: Once we approve your return, we will provide you with detailed instructions and a return authorization number.
- Pack the Item: Carefully pack the item in its original packaging, including all accessories, manuals, and other materials.
- Ship the Item: Send the item back to our return address. You will be responsible for the cost of return shipping unless the item is defective or was sent in error.
Return Address:
Worldluis Fishing Tackle Store
637 Macarthur Way
Washington Court House, OH 43160
USA
4. Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. Shipping fees are non-refundable unless the return is due to a defective product or an error on our part.
5. Exchanges
If you wish to exchange an item for a different size, color, or model, please contact us to arrange the exchange. If the exchanged item is of a higher value, we will issue an invoice for the difference, which can be paid via your original payment method.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with details and, if possible, photos of the damage. We will arrange for a return or replacement at no additional cost to you. Returns for damaged or defective products must be made within 7 days of receipt.
7. Canceling an Order
If you wish to cancel your order, please contact us as soon as possible. Orders that have not yet been processed or shipped can usually be canceled without issue. Once an order has been shipped, the standard return policy will apply.
8. Customer Support
If you have any questions or need assistance with a return, please don’t hesitate to contact us. We are here to help and ensure you have the best shopping experience.
Contact Information:
Email: info@worldluis.com
Phone: (740) 335-7704